Help Center & Support | True Match Kenya

WhatsApp Support

Fastest for verification issues and quick questions.

Chat with us

Call Us

Available Mon-Fri, 8 AM to 6 PM (Nairobi Time).

+254 117 98 58 58

Email Desk

Best for billing inquiries and Diaspora account support.

Send Email

Photo Success Guide

In 2026, authenticity is everything. Profiles with clear, verified photos get 10x more matches.

Face the Camera: Your face should be clearly visible without heavy filters.
Liveness Check: Use our in-app AI scan to get the "Verified" badge.
No Group Shots: The first photo must be only you.
No Nudity: Explicit photos result in an immediate permanent ban.

AI Photo Verification

Our system scans for deepfakes and catfishing to keep the community safe.

Frequently Asked Questions

Go to 'Credits', select your plan, and enter your phone number. You will receive an M-Pesa STK Push to enter your PIN. Once done, credits are added instantly.

Yes. True Match Kenya is a registered Data Controller. We encrypt your chats and never share your phone number with other users.

Absolutely! Use your international number to register. For payments, we accept all major International Credit cards via our secure gateway.

This is a special badge for users who have completed their full bio and passed our AI authenticity check, indicating they are seeking a serious, long-term partner.